I had a letter from Dr Maxwell this morning to say the bowel 2 test I had handed in. For a doctor the special appointments are normally things like baby and maternity checks that take longer. There is nothing more embarrassing than half way through a call the person taking the call has to ask whom they are speaking to — and it is very unprofessional. She admitted that she was a bit concerned — more blood test — but put it to the back of her mind for the weekend. Receptionists with more patient-centred communicative styles were likely to acknowledge apologies, respond to small talk and, if patients were well known to them, engage in teasing and shared laughter.
If it's likely they'll need something from you urine, bloodtest etc they might inform you about this too.
Family doctor 'wrecked marriage' through affair with receptionist
Implications for future research and clinical practice Training in language use cannot be prescriptive, 24 because the appropriateness of different styles varies with speakers and situations. Putting a reason on the appointment allows the nurse to have everything ready before calling you in. Table 4 Age and sex of participating patients who completed questionnaires. Basically I had had my heart ripped out. It is vital that you have a good understanding of patient confidentiality — understand what you can and cannot say or do. To say she was over the moon was an understatement. A typical day at work will include to open the Surgery and set up the screens for patients to be able to check in for their appointments.